MANAGED DATABASE SERVICES

Building long term relationships with all of its clients

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ON DEMAND SUPPORT

Immediate access to DBA Expertise 24 / 7

  • Virtual Call Centre staffed 24-7-365 for immediate response to your database issues

  • All work is tracked via the First4 Service Request system, insuring integrity of service request information from initiation to invoicing

  • Available history of all Service requests for your site

  • Vacation, illness and conference coverage for your own DBA staff

  • Response times guaranteed by First4's Service Level Agreement

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PROACTIVE DATABASE MONITORING

Extensive monitoring of your Oracle and SQL Server Infrastructure

  • Agentless monitoring that has no negative impact on your server performance

  • Rule base monitoring for a consistent approach to both MS SQL Server and Oracle databases 

  • Monitoring alerts in the key result areas of Database Availability, Industry Best Practices, Space and Backup  

  • Ability to develop custom monitoring for unique conditions within individual customer databases 

  • Alerts that can be directed to client DBA staff for action and resolution

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365 / 7 / 24

Around the clock support for your critical databases

  • Large team of experienced DBA professionals to deliver immediate support for your Oracle and MS SQL Server environments.

  • Management team on-call 24-7 to provide escalation support for all database services.

  • Automated workflows that escalate Service Request alerts if unacceptable response or delays occur.

  • Immediate changes to monitoring configurations to support changes in client staff and database environment

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SPECIALIZED ORACLE EXPERTISE

Certified DBAs Available On-Demand

  • Consultants available for full or part time, on-site or remote assignments of any duration

  • Fixed Price Oracle Database Health Checks

  • Performance Tuning Engagement 

  • Oracle Cloud Implementation

  • Oracle RAC Support and Implementation

  • Oracle GRID Support and Implementation

  • DataGuard Support and Implementation 

  • Repatriation of Oracle Cloud Infrastructure

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SPECIALIZED MS SQL SERVER EXPERTISE

Certified DBAs available on demand

  • Consultants available for full or part time , remote or on-site assignments of any duration.

  • Fixed Price SQL Server Database Health Checks.

  • Performance Tuning 

  • Azure Cloud Implementations or Migrations

  • SQL Server Upgrade Projects

Does your company need our database expertise now? Contact us today.