MANAGED DATABASE SERVICES
Building long term relationships with all of its clients
ON DEMAND SUPPORT
Immediate access to DBA Expertise 24 / 7
Virtual Call Centre staffed 24-7-365 for immediate response to your database issues
All work is tracked via the First4 Service Request system, insuring integrity of service request information from initiation to invoicing
Available history of all Service requests for your site
Vacation, illness and conference coverage for your own DBA staff
Response times guaranteed by First4's Service Level Agreement
PROACTIVE DATABASE MONITORING
Extensive monitoring of your Oracle and SQL Server Infrastructure
Agentless monitoring that has no negative impact on your server performance
Rule base monitoring for a consistent approach to both MS SQL Server and Oracle databases
Monitoring alerts in the key result areas of Database Availability, Industry Best Practices, Space and Backup
Ability to develop custom monitoring for unique conditions within individual customer databases
Alerts that can be directed to client DBA staff for action and resolution
365 / 7 / 24
Around the clock support for your critical databases
Large team of experienced DBA professionals to deliver immediate support for your Oracle and MS SQL Server environments.
Management team on-call 24-7 to provide escalation support for all database services.
Automated workflows that escalate Service Request alerts if unacceptable response or delays occur.
Immediate changes to monitoring configurations to support changes in client staff and database environment
SPECIALIZED ORACLE EXPERTISE
Certified DBAs Available On-Demand
Consultants available for full or part time, on-site or remote assignments of any duration
Fixed Price Oracle Database Health Checks
Performance Tuning Engagement
Oracle Cloud Implementation
Oracle RAC Support and Implementation
Oracle GRID Support and Implementation
DataGuard Support and Implementation
Repatriation of Oracle Cloud Infrastructure
SPECIALIZED MS SQL SERVER EXPERTISE
Certified DBAs available on demand
Consultants available for full or part time , remote or on-site assignments of any duration.
Fixed Price SQL Server Database Health Checks.
Performance Tuning
Azure Cloud Implementations or Migrations
SQL Server Upgrade Projects
Does your company need our database expertise now? Contact us today.